// Parents FAQ content. Exposed as window.PARENTS_FAQ and rendered by . // Answers may be a string, or an array of paragraphs / { subhead } / { list: [...] }. window.PARENTS_FAQ = [ { label: "About & our approach", items: [ { q: "What is paediatric occupational therapy?", a: [ "Occupational therapy helps children take part in the everyday activities (their \"occupations\") that matter to them and their families. That might include getting dressed, joining in at school, managing big feelings, holding a pencil, or playing with friends.", "At Kid Link, we get to know your child's strengths, needs, and goals. We then work alongside you, your child's school, and their wider care team to build a therapy plan that develops skills, accommodates differences, and removes barriers to participation.", "We recognise that many of the challenges faced by neurodivergent children come from living in a world built for neurotypical brains. Our therapy works to address those barriers, not change who your child is.", ], }, { q: "Does my child need occupational therapy?", a: [ "That's really up to you and what's happening at home. If your child is finding daily life difficult, and it's affecting their wellbeing or your family's, it's worth a conversation with an OT.", "Paediatric OT covers a wide range of areas including mental health, sensory regulation, motor skills, equipment, and home modifications. No single clinic covers all of them. If you're not sure whether Kid Link is the right fit for your child's needs, give our Family Liaison Team a call and we'll point you in the right direction.", ], }, { q: "What can Kid Link help with?", a: [ { subhead: "Areas we work on:" }, { list: ["Regulation (sensory and emotional)", "Mental health", "Parenting strategies and support", "Social participation", "Self-care and independent living skills", "Behaviour", "Early intervention and development", "Executive functioning", "Gross motor skills", "Fine motor skills, including handwriting"] }, { subhead: "What our service looks like:" }, { list: ["We work closely with you, sharing education about the approaches relevant to your child.", "We involve you in therapy so you feel confident using strategies at home and in the community.", "We liaise with your child's other supports (teachers, paediatricians, speech pathologists, psychologists) where it helps.", "We work with your child in a strengths-based way and model strategies that you can use outside our sessions."] }, ], }, { q: "What approaches do you use?", a: [ "Kid Link uses a parent education model that builds your skills and confidence alongside your child's. We don't follow a one-size-fits-all program. Instead, we tailor our approach to each child's interests, motivations, and needs, drawing on a range of evidence-based frameworks. These include:", { list: ["Collaborative and Proactive Solutions (Dr Ross Greene)", "Play-based and child-led therapy", "Emotional regulation programs", "Task analysis and skills training", "Cognitive Orientation to Occupational Performance (CO-OP)", "Social Stories", "Positive parenting and behaviour support", "Evidence-informed psychological approaches (e.g. CBT, motivational interviewing)", "Feeding and mealtime approaches", "Neurodiversity-affirming play-based therapy", "Sensory processing education and individualised sensory profiles", "Perspective-taking skills, taught through a neurodiversity-affirming lens"] }, ], }, { q: "What does \"neurodiversity-affirming\" mean at Kid Link?", a: [ "Neurodiversity-affirming therapy starts from the view that there are many valid ways for a brain to work. Being autistic, ADHD, or otherwise neurodivergent isn't something to be fixed. It's part of who your child is.", "In practice, that means we don't try to make your child appear \"less autistic\" or mask their natural way of being. Instead, we focus on:", { list: ["Building skills your child wants and needs for the life they want to lead", "Reducing the environmental and social barriers that get in the way", "Supporting self-understanding, self-advocacy, and self-regulation", "Helping families and schools adjust expectations and environments"] }, "If you'd like to know more about how this looks in our sessions, your OT is always happy to talk it through.", ], }, { q: "What is family-centred practice?", a: [ "Family-centred practice means we work with you as equal partners in your child's therapy. You know your child better than anyone. We bring the clinical lens, you bring the lived experience, and together we set goals and build a plan.", "We can't do this work without you. Active parent involvement, communication, and follow-through between sessions are what make therapy effective.", ], }, { q: "What does Kid Link not offer?", a: [ "To make sure we provide the right support to the right families, here's what falls outside our scope:", { subhead: "We don't provide:" }, { list: ["Assistive technology assessment or prescription", "Home modification assessment or prescription", "Behaviour Support Plans", "Applied Behavioural Analysis (ABA)", "Crisis support"] }, { subhead: "Our service model also doesn't include:" }, { list: ["Therapy with children without family involvement (with a few exceptions for teens)", "Therapy without education and family support", "Ongoing therapy without active rapport and trust with the family", "Ongoing therapy unrelated to family-agreed goals", "Therapy that doesn't address functional challenges"] }, "If you're not sure whether we're the right fit, please call us. We'd rather help you find the right service than start something that won't meet your needs.", ], }, { q: "Do you offer ongoing school visits or community-based sessions?", a: [ "Kid Link is primarily a clinic-based service because our model relies on parents being actively involved in sessions.", "That said, we do offer blocks of therapy in homes, schools, kinders, or the community where it's clearly relevant to your child's goals. A good example is public transport training, where it doesn't make sense to work on the skill anywhere other than on a bus, tram, or train. Other examples might include working on bike riding, navigating a playground, or building specific routines in your home environment.", "We also complete periodic visits for meetings, observations, assessments, or training when needed. What we don't generally offer is ongoing weekly therapy in offsite locations unrelated to a specific functional goal. If you'd like the bulk of your child's therapy delivered offsite, a mobile or community-based provider may suit your family better.", "Chat to your OT or our Family Liaison Team if you're not sure whether a block of offsite sessions would suit your child's goals.", ], }, { q: "Do you run group programs?", a: "Yes. We run intensive group programs (usually 3 to 5 sessions) during school holidays, and some specific groups during the term. Existing Kid Link families hear about these by email; groups open to non-clients are advertised through our newsletter and social media.", }, { q: "Do you offer Saturday appointments?", a: "Not at the moment.", }, ], }, { label: "Practical information", items: [ { q: "What ages do you work with?", a: "We work with children and young people from 12 months to 18 years. If you're unsure whether your child falls within our usual age range, give us a call.", }, { q: "How long is each session?", a: "Most therapy sessions run for 50 minutes. The first intake appointment is longer (100 minutes) and may be split across two sessions if that suits your family better.", }, { q: "What should we bring to our first appointment?", a: [ { list: ["Any relevant paperwork, reports, or plans (these need to reach our Family Liaison Team before the appointment so we can review them in advance)", "Your completed Service Agreement (sent to you ahead of time via DocuSign)", "A snack and water bottle for your child if helpful (your intake session will typically be a parent-only session)"] }, "Please arrive 10 minutes early so you can settle in.", ], }, { q: "What happens if my child is sick on the day?", a: [ "Please let us know as early as possible. If you cancel before 10am the day prior, no fee will apply. Cancellations after that point are charged at 90% of the session fee (see the cancellation policy below). We'd much rather you stay home and rest than push through when unwell.", "If you'd like to keep your appointment but a clinic visit isn't suitable, ask us about switching to a Telehealth session.", ], }, { q: "Can siblings come to appointments?", a: "We understand juggling siblings is a reality of family life. Wherever possible, we encourage parents to attend without siblings so you can focus on the session and discuss things openly. If that's not workable, please let your OT know. We can often plan around it, especially for younger siblings.", }, { q: "Can both parents (or another caregiver) attend?", a: "Absolutely. Family-centred practice works best when everyone supporting your child is on the same page. A second parent, co-parent, grandparent, foster carer, or support worker is welcome at sessions. Telehealth is a great option if one parent can't be there in person.", }, ], }, { label: "New clients", items: [ { q: "Does my child need a referral?", a: "No, you're welcome to self-refer. Some referrals (from a GP or paediatrician) may make your child eligible for rebates or funding support, so it's worth asking your doctor about plans you might qualify for.", }, { q: "Does my child need a diagnosis?", a: "No. Many of the children we work with don't have a formal diagnosis, and we don't require one to start therapy. If your child does have a diagnosis (or you're in the process of seeking one), sharing that information helps us tailor our approach, but it's not a prerequisite.", }, { q: "How long will I have to wait for an appointment?", a: [ "It depends entirely on your availability. Some appointment times (particularly after-school slots) tend to attract longer waits because they're in high demand. Other times, particularly during school hours, can become available quite quickly. Availability can also open up at any time as families finish therapy, change their schedule, or shift to consultation-based sessions.", "When you get in touch, our Family Liaison Team will give you a realistic indication of likely wait times based on the days and times you're able to attend. Waits for one-off assessments or consultations are usually shorter than for ongoing therapy.", "You're welcome to call us any time to check in on availability.", ], }, { q: "How do I book an appointment?", a: [ "Call our Family Liaison Team. If there's an opening, we'll book you in straight away. If there's a wait, we'll take your details so we can fast-track you when a spot opens.", "Appointments are fortnightly, booked term by term. We do our best to give every family a consistent day and time ongoing, though this depends on room and therapist availability.", ], }, { q: "What should I expect before my first appointment?", a: [ "Once your child is booked in, we'll email you our Service Agreement to complete in your own time and sign electronically. A signed copy comes back to you for your records.", "Doing this at home saves us going over background details in the appointment, so we can focus on you and your child. You'll receive a text and email reminder 2 days before the appointment.", "Please arrive 10 minutes early and bring any relevant paperwork or plans. These need to reach our Family Liaison Team before your appointment. We can't review documents handed over on the day.", ], }, { q: "What will the first appointment look like?", a: [ "The intake appointment is 100 minutes (sometimes split across two sessions). Your OT will meet you in the waiting room (or join your Zoom) and take you through.", "The first part is about gathering information from you to set family-centred goals. The second part is about building a therapy plan together.", "We usually suggest parents attend the intake without their child. This is partly so you can talk freely about sensitive topics, and partly because younger children often find it hard to occupy themselves for that length of time. Don't worry, we'll be excited to meet your child at their first therapy session.", ], }, { q: "What happens after the first appointment?", a: [ "You'll receive summary notes within 10 business days, covering what we discussed, your goals, and the proposed plan for therapy. With your permission, we'll also touch base with other members of your child's care team (paediatrician, speech therapist, teacher, and so on).", "If anything in the notes doesn't look right, or if you've thought of something we missed, please tell your OT as soon as possible so we can adjust before therapy begins.", ], }, { q: "What will future sessions look like?", a: [ "After intake, your OT will build a plan around your goals and your child's needs. Almost every session includes a catch-up with you (or the attending carer) to talk about how things are going and share strategies and education.", "This collaboration is the heart of family-centred practice. Most of the real \"wins\" happen between sessions, in everyday life, and that needs you to feel confident and equipped, not just your child.", ], }, { q: "What if it's not the right fit with our OT?", a: [ "We put a lot of care into our team and our culture, and we genuinely hope every family clicks with their therapist. Occasionally, though, the match isn't quite right, and we don't take that personally.", "If something isn't working, please be direct with your OT if you can. They know that trust comes first and welcome the feedback. If that doesn't feel comfortable, email or speak to our Family Liaison Team at reception, and we can discuss options with a different OT.", ], }, { q: "How often will we need to come?", a: [ "Sessions are usually fortnightly, with the same day and time each term. Once you've got a solid plan in place, some families step back to less frequent consultation-based sessions, where we review goals and prioritise parent education.", "Our ultimate aim is for your child not to need OT, so we'll only ever recommend the frequency we think you genuinely need.", ], }, { q: "How many sessions will my child need?", a: "It's hard to give an exact number. Some families come for a handful of sessions focused on parent education; others work with us over several years on complex goals. We'll talk this through with you and give you an honest estimate based on your goals.", }, { q: "What if I'm not sure therapy is making a difference?", a: [ "Please tell us. We rely on family involvement, so honest feedback during the \"catch-up\" part of your session is the easiest way for your therapist to adjust the approach. We never take this personally. It's information we need to do our job well.", "If that conversation doesn't feel right for any reason, you can speak to or email our Family Liaison Team and we'll discuss options with you.", ], }, { q: "How will I know if therapy is working?", a: [ "Progress in OT often shows up in everyday life: your child managing a transition that used to cause a meltdown, getting dressed independently, joining in at a birthday party, writing their name more legibly. Your OT will:", { list: ["Set clear, family-agreed goals at the start", "Revisit those goals regularly during catch-ups", "Use formal or informal measures where appropriate (e.g. a handwriting reassessment, a regulation scale, a parent questionnaire)", "Adjust the plan with you if something isn't moving"] }, "If you ever feel unsure, ask. We'd rather have the conversation than have you wonder.", ], }, { q: "When does therapy end?", a: [ "There's no fixed endpoint. We'll work with you to wind things down when it feels right. That might be:", { list: ["When you've reached the goals you set", "When your child has the tools they need for this stage of life", "When a break would let your child consolidate skills before tackling new goals", "When another service is better placed to help"] }, "Many families step down to consultation-based sessions before finishing entirely. We're always happy to have a check-in conversation about whether ongoing therapy is still the right call.", ], }, ], }, { label: "Sessions & reports", items: [ { q: "Where can my child have therapy?", a: [ "We're a family-centred practice, so we usually start with clinic-based or Telehealth sessions so a parent or carer can take part.", "We have limited capacity for school visits, depending on goals, location, and the school's involvement. Home visits are generally one-offs, used when an OT needs to observe something specific in your home environment. If you'd like a home or school visit, chat to your OT about whether it would suit your situation.", ], }, { q: "I've been told my child needs an OT assessment. What does that involve?", a: [ "In most cases, we don't start with a structured or standardised assessment. Our first intake appointment is about understanding your concerns and setting goals together.", "Standardised assessments can be useful, but they're best interpreted alongside your family's context, so we usually use them later, with your permission, to gather baseline information or answer specific questions. We also rely on informal assessment and clinical observation throughout therapy.", "If you'd like a one-off formal assessment (e.g. handwriting or motor skills), we can do that without committing to ongoing therapy. Call our Family Liaison Team and we'll help you choose the right service.", ], }, { q: "How do you work with my child's school?", a: [ "With your permission, we can:", { list: ["Speak with your child's teacher or Learning Support Coordinator about goals and strategies", "Provide written summaries or recommendations", "Attend Student Support Group (SSG) meetings (often via Zoom)", "Complete a school observation or consult session for a specific goal area"] }, "We charge for the time involved, and we always check with you before contacting the school.", ], }, { q: "What's the difference between OT and other allied health professions?", a: [ "It's a really common question, and the lines can blur, because good allied health professionals collaborate.", { list: ["Occupational therapy focuses on participation in everyday activities: self-care, school skills, regulation, motor skills, social participation, and play.", "Speech pathology focuses on communication (talking, understanding, social communication) and sometimes eating and swallowing.", "Psychology focuses on thoughts, feelings, behaviour, and mental health, usually through talking-based therapy.", "Physiotherapy focuses on movement, strength, and physical development."] }, "Many children benefit from more than one, and we're happy to liaise with your child's wider team to keep things joined-up.", ], }, { q: "Will my child have homework?", a: "Not in a school-style way. But because therapy works best when strategies are practised in everyday life, your OT will often suggest things to try between sessions: a sensory activity before school, a particular phrase to use during transitions, or a fine motor game built into play. We aim for these to fit into family life, not add to your load.", }, ], }, { label: "Fees & payments", items: [ { q: "What are your payment terms?", a: [ "Kid Link is a pay-on-the-day clinic.", { list: ["In-clinic private or NDIS self-managed clients pay at the end of the session when you arrive for your appointment.", "Offsite or Telehealth clients receive an invoice by email after each session. Payment is required on the day via the \"Pay Now\" link in the email, or by phone with our admin team if you can't pay online.", "NDIS plan-managed or agency-managed families are the only families we can invoice and process payment for after the session."] }, "Self-managed families will be out of pocket for a few days while their claim processes. We know this doesn't suit every family, so please factor it in before booking.", ], }, { q: "Do you have a cancellation policy?", a: [ "Yes. We aim to give families consistent, regular appointment times each term, which only works if we manage cancellations carefully.", { list: ["Cancel before 10am the day before the session: no fee.", "Cancel after 10am the day before, or no-show: 90% of the full session fee."] }, "We honour notices sent by email or voicemail outside business hours (including Sundays for Monday sessions), as long as they reach us before the 10am cut-off the day prior.", "We appreciate your understanding. It helps us keep offering steady, quality service to every family.", ], }, { q: "I'd like to make a complaint. What's the process?", a: [ "We always want to know if something isn't right. Most issues can be resolved quickly once we hear about them.", "Please raise concerns with any staff member you feel comfortable with, and they'll either address it directly or refer you to the right person. If you'd like to escalate, you can request a complaints form or contact our director, Jackie, by phone or email. Our full policies are available on our Policies and Procedures page.", ], }, ], }, { label: "Rebates & funding", items: [ { q: "What rebates am I eligible for?", a: [ "A few options may apply, depending on your situation:", { list: ["Medicare plans through your GP (e.g. a Chronic Disease Management Plan) or paediatrician (e.g. Helping Children With Autism)", "NDIS for eligible children", "Private health insurance extras cover (varies by fund and policy)"] }, "If you're not sure what your child is eligible for, call our Family Liaison Team and we'll help you work it out.", ], }, { q: "What can be treated under a Better Access to Mental Health Care Plan?", a: [ "Some of our OTs are registered to provide focused psychological support under the Better Access scheme, which is required for a Medicare rebate under this plan.", { subhead: "To access this:" }, { list: ["Your child needs an approved mental health diagnosis.", "Therapy goals must relate directly to that diagnosis.", "Our approach is focused psychological support, usually CBT-informed."] }, "Call our Family Liaison Team to check whether this is right for your family.", ], }, { q: "How do I receive a Medicare or private health rebate?", a: [ "You pay for the session in full at the time. We don't offer on-the-spot Medicare claims in the clinic, but we'll add the relevant plan details to your invoice so you can claim easily.", "After payment, you'll receive an invoice receipt by email as a PDF. You can then submit your claim via:", { list: ["The Medicare app or Medicare online (myGov) for Medicare rebates", "Your private health fund's app or online portal for extras claims"] }, "Your invoice will include all the information your private health fund needs. We don't process those claims directly.", ], }, { q: "How do I know if I'm eligible for a Medicare rebate?", a: [ "Speak with your GP or paediatrician. They can confirm eligibility and issue any plan you qualify for.", "Please note: Medicare rebates don't cover the full cost of an appointment. There will always be an out-of-pocket gap.", ], }, ], }, { label: "NDIS", items: [ { q: "Is Kid Link a registered NDIS provider?", a: "Yes. We're registered for Therapeutic Supports under Improved Daily Living.", }, { q: "What NDIS services can Kid Link provide?", a: [ "We provide goal-driven therapeutic supports with a strong focus on family education.", { subhead: "We don't provide:" }, { list: ["Assistive technology or equipment prescription", "Home modifications", "Behaviour Support Plans or support for complex behaviours"] }, "If you're not sure whether we're the right fit, please give us a call.", ], }, { q: "What's the purpose of the Service Agreement?", a: [ "The Service Agreement sets out our policies, procedures, and terms of service so you know what to expect before your first session. We use DocuSign, so you can read it at home, ask questions, and sign electronically without paperwork eating into your appointment time.", "We aim to run a practice with high compliance standards across the board, and we know that means a fair bit of paperwork. Thanks for bearing with us. Please call any time if something doesn't make sense.", ], }, { q: "Do I need to give you a copy of my NDIS plan?", a: [ "Not strictly. We do ask you to share your goals (even verbally) so we can make sure our therapy fits your plan.", "If you'd like us to hold a copy of your plan on file, we're happy to, and we can have an open conversation about how to use your funds with us. We're only ever interested in using what's needed for the agreed work; priorities change, and we can adjust your agreement at any time.", ], }, { q: "I have a planning or review meeting coming up. What do I need to do?", a: [ "Please give us at least 4 weeks' notice. Writing a thorough NDIS report involves:", { list: ["Paperwork completed by you before we initiate a report", "Report writing (non face-to-face billed time), usually about two and a half hours, which allows us to write a thorough report for your child"] }, "We don't believe in rushing or shortening reports. A strong report gives your child the best chance of a plan that meets their needs. Because our therapists are usually fully booked, we rely on cancellation slots for report writing, which is why we need notice.", ], }, { q: "What is a Schedule of Supports?", a: [ "A Schedule of Supports forms part of your full Service Agreement if you're NDIA- or plan-managed.", "It outlines the costs of your individualised therapy plan and is completed in collaboration with your OT. It acts as a guide for how your NDIS funds will be allocated across the plan period. Tracking your funds and goals is your responsibility (or your support coordinator's), but the Schedule helps everyone stay on the same page.", "It also confirms that supports are being delivered in line with the NDIS, which exists to support independence and social and economic participation, and to give participants choice and control over their goals and supports.", ], }, { q: "Does Kid Link put a hold on my NDIS funding?", a: [ "For agency-managed families, yes. We create a service booking in the portal that matches your Schedule of Supports. As your child attends sessions, we claim from this booking.", "For plan-managed families, we send your Schedule to your plan manager so they can confirm there are enough funds for the planned supports.", "You can release funds or adjust your plan at any time. Just call reception, and we'll let your OT know to update things at your next session. You're always in control of how your funding is held and used.", ], }, { q: "What kinds of services will I be charged for?", a: [ "NDIS recognises a few different service types, all of which may be claimed for under your plan:", { list: ["Direct supports: face-to-face therapy sessions with your child", "Non-direct supports: phone calls, written summaries, reports, provider travel, and cancellations"] }, "We'll talk through all of this when we complete your Schedule of Supports.", ], }, ], }, { label: "Telehealth", items: [ { q: "What is Telehealth?", a: "Telehealth (sometimes called teletherapy or remote therapy) is therapy delivered online (by laptop, tablet, or smartphone) instead of in person. Your OT will email you a link, and you'll meet on screen for your session.", }, { q: "What does a Telehealth session look like?", a: [ "You'll join via the link at your scheduled time, and your OT will be ready to start. Sometimes they'll ask you to have things printed or set up beforehand.", "Most of what we do in person works well via Telehealth, including assessment, skills training, cognitive and behavioural interventions, education, and parent coaching.", { list: ["Younger children or children with higher support needs: therapy is delivered through parent coaching, with your OT guiding you in how to work with your child.", "Older children who are comfortable with technology: they can participate more independently. A parent still needs to be present to supervise, support, and help with practice between sessions."] }, "We'll work with you to find an approach that suits your child without compromising on therapy outcomes.", ], }, { q: "What are the benefits of Telehealth?", a: [ "Telehealth isn't a \"lesser\" option. Evidence shows it's comparable to in-person therapy, and some children actually engage better online. Older children often enjoy the independence; younger ones benefit when their OT can coach you in their natural environment.", "Telehealth can be especially useful when:", { list: ["A parent or family member who can't attend in person wants to join", "You want a parent education or coaching session", "Your OT wants to observe an everyday activity at home (mealtime, remote learning, bike riding, play with siblings)", "We're gathering information for an NDIS summary report", "Your OT needs to attend a meeting (school SSG, care team, family meeting)", "Your OT is running a school consult with your child's teacher or Learning Support Officer", "Your OT is training a support worker who works with your child"] }, ], }, { q: "What do I need to access Telehealth?", a: [ { list: ["A strong internet connection", "A device that can run Zoom, such as a tablet, laptop, desktop, or (if no other option) a smartphone"] }, "In some cases we can offer phone-only coaching, but we generally prefer video as well as audio.", ], }, { q: "How can I get the most out of Telehealth?", a: [ { list: ["Set yourself and your child up at a table in a quiet space. For handwriting or fine motor work, make sure the camera can see your child's hands.", "Have any printed or gathered materials ready. Your OT will email a list ahead of time if needed.", "Set siblings up with another activity to reduce distractions.", "Be ready to be coached. Ask lots of questions, because our aim is for you to feel confident practising on your own afterwards.", "For older children working independently, you still need to be present to supervise and understand what's being practised."] }, "As with clinic sessions, honest feedback helps us. Tell your OT what's working and what isn't.", ], }, { q: "What is parent coaching?", a: [ "Parent coaching is a core part of how we work, both in clinic and via Telehealth. It's a collaborative, problem-solving approach: you bring deep knowledge of your child and your family, your OT brings clinical expertise, and together we work out what will help.", "The aim is for you to leave each session with something practical to try, and the confidence to use it.", ], }, ], }, { label: "Communication & privacy", items: [ { q: "How do you communicate with us between sessions?", a: [ "Most communication happens within your fortnightly sessions, where there's time to dig into things properly. Between sessions, you can:", { list: ["Email your OT directly. You can expect a response within 2 business days.", "Call our Family Liaison Team for admin or scheduling questions.", "Fill out the \"Parent Update Form\" attached to your session reminder before attending, to provide us with any updates."] }, "For substantial advice or planning, we'll usually suggest booking that in as session time so we can give it proper attention.", ], }, { q: "Who can see my child's information?", a: [ "Your child's information is kept confidential within our team and our secure systems. We share information outside Kid Link only with your written or verbal consent, for example to liaise with your child's school, GP, paediatrician, or another therapist.", "There are a small number of legal exceptions (such as if we have a reasonable concern about your child's safety) which we'd always talk through with you if they arose. Our full privacy policy is on our Policies and Procedures page.", ], }, { q: "Can grandparents, support workers, or other carers attend sessions?", a: "Yes, with your permission. Family-centred practice works best when the wider team supporting your child is informed and on board. Just let your OT know in advance so they can plan the session accordingly.", }, ], }, ];