// Organisations FAQ content. Exposed as window.ORGANISATIONS_FAQ and rendered by . // Answers may be a string, or an array of paragraphs / { subhead } / { list: [...] }. window.ORGANISATIONS_FAQ = [ { label: "Getting started and scoping", items: [ { q: "How do we start a conversation with you?", a: "If you're interested in our consulting services, we'd love to hear from you! Get in touch with our admin team by emailing admin@kidlink.net.au or calling (03) 9879 7019. They will book you in for a free, no-obligation phone call with one of our OT consultants, where we can begin to explore how we can best support you.", }, { q: "What information do you need from us to scope a project?", a: [ "When you reach out to us, we will arrange a free, no-obligation phone call to gather all the information we need to put together a tailored consultancy proposal. This proposal will clearly outline the services we will provide, along with associated timelines and costs.", "During the initial phone call, we will give you an idea of what will be involved in completing the work, which we will then formalise in the consultancy proposal sent through to you. Once you are happy with the proposal and all parties are in agreement, we will follow up with a service agreement to confirm everything and get things underway.", ], }, { q: "How do you decide which projects or partners to take on?", a: [ "At Kid Link, we are intentional about the organisations we choose to work with. We will only commit to projects where there is a genuine alignment with our values and where the work contributes meaningfully to the communities we serve. We are deeply passionate about what we do and hold ourselves to a high standard, which is why we only take on consultancy work where we are confident we have the expertise and capacity to deliver truly exceptional outcomes.", "We believe that the right partnership makes all the difference. We would always rather be transparent about our scope than commit to work that falls outside our clinical expertise. When we do take on a project, you can be assured that we are fully invested, bringing a thoughtful, evidence-informed approach, and a genuine commitment to creating meaningful impact.", ], }, { q: "How quickly can you get started once we agree to proceed?", a: "Following our free, no-obligation initial phone call, we will have a much clearer picture of what is involved and will be able to provide you with a more accurate indication of timelines. We will talk this through with you during that conversation and formalise everything in our consultancy proposal, which will be sent through to you shortly after. Once both parties are in agreement, a service agreement will be finalised to confirm the engagement and get things underway.", }, ], }, { label: "How we work together", items: [ { q: "Who at Kid Link will we be working with?", a: "All projects are led and coordinated by a senior, experienced OT consultant, with the wider team assembled based on the specific requirements outlined in the consultancy proposal. Where additional expertise is needed, such as input from individuals with lived experience, any subcontracting arrangements will also be identified and agreed upon as part of the consultancy proposal process.", }, { q: "How does the co-design process actually work?", a: "Where additional expertise is identified as necessary, we will be transparent about this from the outset, with all relevant details clearly outlined in your consultancy proposal. Payment arrangements will vary depending on the nature of the project and the preferences of the organisation, and will be agreed upon as part of that process. Where experienced consultants or subcontractors are involved, we are committed to engaging them meaningfully from the initial consultancy proposal right through to the delivery of the work, ensuring their contribution is valued and purposeful at every stage.", }, { q: "Do you work with organisations outside Melbourne?", a: "Yes, we are absolutely able to work with organisations outside of Melbourne! For remote or online work, such as Zoom consultations, written collaboration, or filmed content, distance is no barrier. For projects that require an on-site presence, travel can be arranged. All travel requirements will be clearly outlined and agreed upon within your consultancy proposal and service agreement.", }, ], }, { label: "Commercial considerations", items: [ { q: "How do you price your work?", a: [ "Our pricing structure is tailored to the nature and scope of each project. Depending on the work involved, we may apply an hourly or daily rate, with different service lines priced accordingly, for example, a day rate for speaking engagements or a project quote for resource development.", "Our initial phone call is always free of charge, and from there, all costs will be clearly discussed and outlined in your consultancy proposal and service agreement before any commitment is made. Once a service agreement is signed, we operate on a deposit and staged payment model, ensuring a transparent and manageable process for all parties involved.", ], }, { q: "Who owns the intellectual property produced through our collaboration?", a: [ "Intellectual property arrangements will be clearly outlined in your service agreement prior to any work commencing.", "As a general guide, the client will typically own the final deliverables, provided they are used in line with the agreed scope and are not adapted, altered, or repurposed beyond what has been outlined. Any credits or acknowledgements to Kid Link will be discussed and agreed upon as part of that process.", "While clients own the deliverables, Kid Link retains ownership of our underlying methodologies, clinical frameworks, and clinical expertise that inform our work. Where work is co-designed, ownership arrangements will be decided in agreement with all parties involved to ensure their contributions are appropriately recognised and respected.", "We are committed to ensuring all intellectual property arrangements are transparent, fair, and agreed upon before work begins, therefore this will all be outlined in the consultancy proposal and service agreement.", ], }, ], }, { label: "After the project", items: [ { q: "Can we publicly share that we've worked with Kid Link?", a: [ "In most cases, absolutely. We are happy for organisations to share that they are working with Kid Link!", "However, there may be circumstances where specific considerations need to be taken into account, and if this is the case, it will be openly discussed and agreed upon during your initial phone call and formalised within your service agreement. Any arrangements around how our partnership is communicated or publicised will always be handled respectfully and with the interests of all parties in mind.", ], }, ], }, ];